Types Of Communication In Healthcare Ppt



The Top Soft Skills Required in Healthcare. Therapeutic Communication. Supporting open channels of communication and team sharing, elevates active engagement and collaboration as well as creates an environment for resolving conflicts. in slides that help to explain the topic or idea in front of the audience easily and practically. Types of Nonverbal Communication. communication with oneself. And no one escapes a share of the responsibility. Lesson: Keys to Good Communication. Upward communication is the communication that flows up the chain of command: reports, concerns, questions, statuses, and general communication. Your marketing. Research grants (R series) These grants may be awarded to individuals at universities, medical and other health professional schools, colleges, hospitals, research institutes, for-profit organizations, and government institutions. All these types of documents written by medical writers have their own set of audience and the language used must be optimized for each group for most effective communication to take place. Author: OSHA. 1 Communicating with groups and individuals. 'You' statements more often than not sound like accusations and blame Why don’t you ever listen? You just don’t understand me! Why are you always late? You must study or you won’t score well You are of no help at all! You are so insensitive, you. Essentials of Health Behavior: Social and Behavioral Theory in Public Health—Mark Edberg, PhD Essential Readings in Health Behavior: Theory and Practice —Mark Edberg, PhD Essentials of Health Policy and Law —Joel B. Unit 5-Health Management Information System (HMIS). Nonverbal Communication types are eye contact, facial expressions, gestures, posture and body orientation, proximity, para-linguistic, humor. Listen II. The village nurse advised him to take her to the nearest hospital. Having good mental health helps you lead a happy and healthy life. Since that time, abundant research has been conducted regarding types, effects, and expressions of unspoken communication and behavior. Ketoacidosis most often is a problem for people with type 1 diabetes. Services to meet these needs include; • Office interpretation services – in-person and sign- language with minimum of 3-5 days notice • Health Literacy – training materials and in- person training available •. For related Powerpoint training files see DMAIC Training and Statistics Behind Six Sigma. Coaching for Optimal Performance Coaching for Optimal Performance explains how to apply sound coaching methods in the workplace, encouraging top performance by working with your employees, instead of over them. Vocational studies; Vocational studies / Health and social care; 16+ View more. Verbal Communication: Written communication & Oral Communication. ” This is a multipurpose decision-making aid for clients: a decision-making aid for clients, a job-aid and reference manual for providers; a training resource. Biological Emergencies. Effective communication skills are vital for patient safety and interplay directly with the other components of the TeamSTEPPS framework. Find PowerPoint Presentations and Slides using the power of XPowerPoint. Browse AllAboutCounseling. Nonverbal communication influences others, as it is a key component of deception and can be used to assert dominance or to engage in compliance gaining. Monica Singh E mail: [email protected] Developing Effective Communication in Health and Social Care Theories of communication. The need for communication will continue through every phase of the design process as you and the client work. phases of the healthcare relationship to phases of the medical interview and communication skills therein. Types of communication. Details about few sensor-based projects. TYPES OF COMMUNICATION 30 TYPES OF COMMUNICATION. patient outcomes depending on the type of healthcare provider who expresses it. Communication between a health care provider and a patient is a pre-requisite for any intervention to occur in the process of health care. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Psychological barriers can interfere with cooperation and response from the public. Health communication and health information technology (IT) are central to health care, public health, and the way our society views health. Edejer, Tessa Tan-Torres. Health communication and health information technology management allow patients with type 2 diabetes to enter data or use medical equipment that transmits data directly. Professionalism and effectiveness in written communication depends on choosing the best type by which to express a subject, and then following basic guidelines for conveying your message to the recipient. However, face-to-face communication is preferred in India. New York: John Wiley & Sons, Inc. Reward Power-As the name suggests, this type of power uses rewards, perks, new projects or training opportunities, better roles and monetary benefits to influence people. Sumit Thakur MBA Business Communication Seminar and PPT with pdf report: Upon completion of this study unit you will be able to: Be able to compose all common types of written communication in a clear, complete and correct way. Chaos within the healthcare team; Listening is still part of communication. The importance of communication in implementing organizational change: a review of the literature for information organizations Kelly M. Problems of communication in intercultural dialogue typically arise when the communicators understand concepts of meaning and identity in strikingly different ways. Communication will be interpreted in different ways based on the general feeling of the audience as well as the zeitgeist of the time. Communication in Healthcare "Communication is a transactional process to create meaning". Risk Communication Strategies. This resource is a lesson and learning booklet designed for the Edexcel BTEC Health and Social care unit 3. Written communications have the advantage of asynchronicity, of reaching many readers, and are best for conveying information. If you want to succeed in business, you need to master each of these types of communication. Linguistic Barriers. She is the leading informaticist in nursing, and has been instrumental in establishing informatics in nursing education curricula. Different communication channels are more or less effective at transmitting different kinds of information. Possible communications objectives include (1) creating awareness, (2) imparting knowledge, (3) projecting an image, (4) shaping attitudes, (5) stimulating a want or desire, and/or (6) effecting a sale. Unconscious Racial Biases Racism continues to affect health care because many physicians remain unaware of their unconscious racial biases , according to a study published in the. The important thing to remember is that there are different types of social support and that you may need to ask for the specific type you need, especially in marriage. Effective communication is critical in the health care field because a patient's life may depend on it. [In order to evaluate and prioritize a change request, the “priority” and “type” of the change are taken into consideration. Skills, and Abilities Required of Health Care Administrators Beyond the Year 2000 - Patience, listening skills, and communication (6. Teamwork and CommuniCaTion in HealTHCare | a liTeraTure review 3 together by building shared situational awareness of the context (18) and deepening each member's capacity for acting with each other's perspective in mind (19). Get ideas for your own presentations. Here is an excellent PPT on Developing Effective Communication Skills (Professional level). This page contains Business Communication Seminar and PPT with pdf report. Effective Communication in the Workplace - Get Business Results! Effective communication in the workplace is. It’s something that humans do every day. These processes make up the ways and the context in which professionals and the public search for, understand, and use health information, significantly impacting their health decisions and actions. The CIA triad of confidentiality, integrity, and availability is at the heart of information security. Development of assessment tools that are accessible to people with complex communication needs and that reflect the range of needs of. Communication skills in a healthcare setting include the way you use to: Explaining diagnosis, investigation and treatment. Any child can play independently, but this type of play is the most common in younger children around ages 2 or 3. Effective communication is therefore central to safe and effective patient care []. The National Health Insurance Model is offers a third type of national single-payer health care system. Communication is a key to any endeavor involving more than one person. In this game we can’t touch the ball with our hands,only the goalkeeper can touch it with his hands. Types of Community Relationships Communities you regularly serve or partner with will be interested in every public health emergency in which you are involved and will expect to receive information from you. You may find these useful for conducting workshops with your team, HR training, induction sessions and for self study. Nonverbal communication is commonly used to facilitate learning in indigenous American communities. Mastering both types of verbal communication allows you to more effectively deliver your. The way the organizations communicate are also laid out. Careful understanding and utilization of the attained power coupled with an ego that creates a healthy team environment is really what separates the excellent from. Written Communication 3. A contact list created in a database or spreadsheet that includes major deliverables or contacts is easily sorted to identify who needs what information. Types of Evaluation in Health Promotion and Disease Prevention Programs Several types of evaluation designs and frameworks can be used to assess health promotion and disease prevention programs. Appropriate Communication Methods for a Manager within a Health Care Organization. Health care professionals have to be aware of their own communication practices and need to undergo periodic appraisal of the same. Oral Communication. There are four types of organizational communication: formal and informal communication, directional communication, internal and external communication and oral and written communication. There are mainly four types of communication, which are used in varying ways depending on the medium used or the way in which information is exchanged. Myth 6: The more communication, the better. However, when a brand wants to communicate with their customers, then the communication takes another form. Art is an important means of communication. Therefore, writers must understand the format and writing style expected of them. Verbal and Non-Verbal Communication. As we know that communication is the exchange of information between two parties i. Most often, your best chance for preventing type 2 diabetes is to make lifestyle changes that work for you long term. Psychodynamic therapy tends to be more eclectic and is often interwoven with other types of therapy, like CBT or IPT, to treat various types of mental disorders. I have a nursing theorist presentation to do next week – no PowerPoint or any type of electronic can be used to deliver the presentation – there are 4 people in the group and its worth 40% of my grade. Blogs — Yes, your blog is a type of social. In the physician-patient relationship, self-care communication is largely influenced by interpersonal trust. Methods We retrospectively reviewed the reports to the IRS from July 2010 to June 2013 in a. Autism spectrum disorder (ASD) is a developmental disorder that affects communication and behavior. The various characteristics and types of power in the workplace is necessary to help a company function and grow. They are all artistically enhanced with visually stunning color, shadow and lighting effects. Methods/design. It is popular for primary care, urgent care, follow-up visits, and the management of medications and chronic illness. Boston, MA: Allyn & Bacon. It graphically shows the hierarchical authority, roles and responsibilities, functions and relations within an organization. For example, the assertive communication style has been found to be most effective, because it incorporates the best aspects of all the other styles. Primary care professionals include internists, family physicians, and pediatricians. These processes make up the ways and the context in which professionals and the public search for, understand, and use health information, significantly impacting their health decisions and actions. During the last several decades, an impressive body of interpersonal communication theory has been amassed (see []). communication. Types of electronic communication methods in the modern office. Therapeutic communication, in short, is an interaction between a nurse and a patient that helps advance the physical and emotional health of the patient. Interhospital communications involve information sharing among multiple sites or institutions. Use communication resources in the following links https://www. These projects all come down to a strong sense of community pride, according to Robert Wood Johnson Foundations Managing Director Abbey Cofsky who oversees programs for community health and equity. The various characteristics and types of power in the workplace is necessary to help a company function and grow. The Barriers to effective communication could be of many types like linguistic, psychological, emotional, physical, and cultural etc. God is the Great Communicator, and He has revealed many important communication principles in the Bible. Ask your patient to be a parrot. ElProCus is an educational website on electronic projects for ECE and EEE students. Gestures serve to emphasize, clarify, or add to the verbal content of a message. Finally, learners need to investigate formal and informal and verbal/non verbal methods of communication. NCI will be joining AACR's Virtual Annual Meeting II, June 22-24. five different types of leader power, relying upon the power taxonomy proposed by French and Raven in their Studies of Social Power. This powerpoint presentation provides the most accessible techniques for improving and perfecting your communication skills. Abstract: Now-a-days healthcare organizations are very much competitive. You could communicate it non-verbally or para-verbally. All organizations exist for some purpose or objective, and mangers have the responsibility for combining and using organizational resources to ensure that the organizations achieve their purposes. Introduction. Verbal and Non-Verbal Communication. Thomas University Miami, Florida 47688_CHFM_i_xii. Nurses are the frontline force in most healthcare scenarios. The content of an organization’s communication depends on the needs of its various audiences, its goals, and the changing circumstances of its outcomes improvement journey. Presentation Summary : Healthcare Communication. These are the basic umbrella forms of communication, but they can be broken down into more specific styles. Knowing the facts can help you be prepared for these emergencies and help you to stay safe. There are many different types of healthcare information systems, including: Operational and tactical systems for easy classification of information. Often, these outbreaks are the result of either failures in infection control practices or contaminated equipment or medications. This form of communication is further classified into four types, which are: 1. Abinash Adhikari. Nursing practice is founded upon the concept of compassionate care - of which communication is one element. Culture plays an important role in the development of any nation. These apps provide patients with automated feedback or messages from healthcare providers and help improve. Communication system in healthcare. At Scott-Clark Medical we are committed to ensuring that your hospital mobile computer carts are functional and reliable for all your patient needs. The practice of telemedicine largely breaks down into three types of solutions, store-and-forward, remote patient monitoring, and real-time encounters. Effective Communication XPAGE 4 OF 6 HANDOUT 8 Communication Skills As you apply the pointers in this handout in your everyday communication, practice the following basic skills, too. People with borderline personality disorder may experience intense episodes of anger, depression, and. Written communications have the advantage of asynchronicity, of reaching many readers, and are best for conveying information. Effective communication is a skill all healthcare professionals need, but one that not all are naturally good at. They are all artistically enhanced with visually stunning color, shadow and lighting effects. The Joint Commission reviewed a total of 936 sentinel events. Called "therapy" for short, the word psychotherapy actually involves a variety of treatment. The type of visual aid being used in a presentation varies on the content being passed. Intercultural communication is laden with difficulties. Emotions - shy people or those who are anxious around others have trouble focusing and thus communicating effectively. Communication is carried out formally or informally and can be verbal or non-verbal. Services to meet these needs include; • Office interpretation services – in-person and sign- language with minimum of 3-5 days notice • Health Literacy – training materials and in- person training available •. The healthcare industry consists of a web of providers, patients, third-party service providers, and insurance carriers. 5 21 customer reviews. Interpersonal communication is so important in so many aspects of everyday life. This webinar discussed the role of laws and policies in creating a healthier Nation over the coming decade. The handoff from one health care provider to another is recognized to be vulnerable to communication failures [2,3,4,5,6,7,8,9]. World's Best PowerPoint Templates - CrystalGraphics offers more PowerPoint templates than anyone else in the world, with over 4 million to choose from. Language differences – people who don’t speak English. Your marketing. Organizational Safety Culture - Linking patient and worker safety. The Barriers to effective communication could be of many types like linguistic, psychological, emotional, physical, and cultural etc. 5 CERC: Psychology of a Crisis Mental States in a Crisis During a disaster, people may experience a wide range of emotions. Impacts of Information Technology on Society in the new Century 1 Introduction In the past few decades there has been a revolution in computing and communications, and all indications are that technological progress and use of information technology will continue at a rapid pace. To guide people to choose optimum and. Reward Power-As the name suggests, this type of power uses rewards, perks, new projects or training opportunities, better roles and monetary benefits to influence people. But all these new computer systems can be intimidating to nurses. Guidelines for communication emphasise the importance of verbal and non-verbal communication skills to build a shared understanding. Paralinguistic elements in a person's speech convey meaning beyond the words and grammar used. The Intranet is of course one of the most used types of communication medium and a very important communication channel and work tool for you as a manager, but it is also your job to help your employees prioritise and pick out the information on the Intranet, as well as translating messages into local consequences. Below, you will find 10 examples of interpersonal communication in everyday life. Non-verbal communication There is a lot to say about non-verbal communication, but what to do with you hands is the focus of this point. The sender decides to choose a medium to communicate a message. Remember that in a healthcare setting, nonverbal cues are important elements of the communication model. A preventative discipline strategy also establishes the types of consequences that will follow a forbidden act or behavior. Different kinds of VOCAs Some VOCAs use paper or plastic sheets that have sets of words or symbols that represent recorded words or messages. Any member of an organization should be able to share their ideas in an effective manner and to express their clear recommendations towards a company-related topic. Healthcare providers and staff undoubtedly are aware of the continued emphasis and importance placed on verbal communication through various quality measures and standards. When healthcare teams work together, everyone benefits. Communication skills in a healthcare setting include the way you use to: Explaining diagnosis, investigation and treatment. Its format allows easy. And, these aspects are not verbal. Public Health Campaigns That Change Minds. We may be passive and not advocate for ourselves, aggressive and attempt to run roughshod over others, or passive-aggressive and smile while sabotaging others behind their backs. Health Services Researchers Use of The Community Guide AcademyHealth has a new blog featuring ways health services researchers can use CPSTF findings to develop effective, economically sound, health promotion interventions and research agendas. Communication is a key skill for leaders in any workplace. Contents of Health Education 1. 7 billion in malpractice costs nationally in the past five years, according to a study. Non-Verbal Communication. Hospitals and health systems "should have visual cuing or nonverbal communication that says, 'In this area of concentration, safety is first, do not interrupt,'" she says. Examples of this type of communication include reports, evaluations, emails, instant messages, physical and electronic memos, training materials, and other. Written communication involves any type of interaction that makes use of the written word. This list will help you determine which types of social media sites would best benefit your situation. Know the various aspects of your medical plan with free healthcare PowerPoint backgrounds. Also called kinesis communications. Healthcare providers and staff undoubtedly are aware of the continued emphasis and importance placed on verbal communication through various quality measures and standards. Our new CrystalGraphics Chart and Diagram Slides for PowerPoint is a collection of 2000 impressively designed data-driven chart and editable diagram slides guaranteed to impress any audience. Effective Communication XPAGE 4 OF 6 HANDOUT 8 Communication Skills As you apply the pointers in this handout in your everyday communication, practice the following basic skills, too. Taste III. It's still a thing of the future, but it's also very much a thing of the present with many job opportunities. All 22-24 Topic C. Communication is a key ingredient in mental health recovery Moi Ali 04 May 2018. The mass media helps health workers expand their audience reach, which is crucial considering the fact that face-to-face channels of communication often require too many human resources and reach only a small number of people in large, underserved rural areas. Download PDF. Elements of a Strategic Communications Plan Determine Goal Identify and Profile Audience Develop Messages Select Communication Channels Choose Activities and Materials Establish Partnerships Implement the Plan Evaluate and Make Mid-Course Corrections. The types of communication skills are as following : Listening Communication Listening is a mode where you are receiving and processing every other form of communication another person, or group of people, is putting forward. The single greatest tragedy in health and science right now is the inability to communicate well. Communication makes work easier in the doctor-patient relationship hence one feels more satisfied (Karen, 2009). Elements of a Strategic Communications Plan Determine Goal Identify and Profile Audience Develop Messages Select Communication Channels Choose Activities and Materials Establish Partnerships Implement the Plan Evaluate and Make Mid-Course Corrections. Assertiveness Training: Let Your Voice Be Heard! Caregivers learn to communicate in an assertive way, rather than passive or aggressive. In oral communication both the parties i. University of Kent Student FAQs The Careers and Employability Service remains open, though in a virtual capacity. Health care workers use formal communication when explaining hospital policies to patients and their families. Download free healthcare PPT backgrounds to decide which medical plan suits your needs. Conciliation is the process whereby one side of the conflict initiates a gesture of good faith in the hope that the other party will reciprocate with a similar type of gesture. Learn, teach, and study with Course Hero. Sign up for a free account. Possible communications objectives include (1) creating awareness, (2) imparting knowledge, (3) projecting an image, (4) shaping attitudes, (5) stimulating a want or desire, and/or (6) effecting a sale. Communication is the lifeline of a well-functioning team and serves as a coordinating mechanism for teamwork. Healthcare providers and staff undoubtedly are aware of the continued emphasis and importance placed on verbal communication through various quality measures and standards. While labor can be a straightforward, uncomplicated process, it might require the assistance of the medical staff. The communication tool SBAR (situation, background, assessment and recommendation) was developed to increase handover quality and is widely assumed to increase patient safety. Know the various aspects of your medical plan with free healthcare PowerPoint backgrounds. Health communication is “the scientific development, strategic dissemination, and critical evaluation of relevant, accurate, accessible, and understandable health infor-mation communicated to and from intended audiences to advance the health of the public. Because type 1 diabetes can run in families, your health care professional can test your family members for autoantibodies. COMMUNICATION STYLE The general assumption of personality type and communication style assessments is that by matching the type or style of other people, communication is made more effective. The other type of verbal communication includes the spoken word, either over the phone or face-to-face, videoconferencing, voice chat or any other medium. Different communication channels are more or less effective at transmitting different kinds of information. Edejer, Tessa Tan-Torres. A wide gap in overall health exists between people of higher and lower social and economic standings. Situation (S) Under part one: situation, a clinician gives a concise statement about the patient’s current situation; for example: A 72-year-old female patient was admitted from the emergency department. Conclusion: A Path Toward Culture Change. PPT-016-03 16 Effective Completion Date Requirements Who June 1, 2016 Update alternative workplace labeling Employers and hazard communication program as necessary, and provide additional employee training for newly-identified physical or health hazards Transition period May comply with either 29 CFR 1910. Most of these online communication tools for business are only utilized in real-time settings. This could involve a communication board with symbols and pictures, or even a smartphone app. resultant toolkit provides health care organizations with the means to implement teamwork and communication strategies in their own settings. INTRODUCTION. General principles of the communication process are reviewed with an emphasis placed on problems created by attitudes and beliefs, various types of disease and disability that may affect the older person, and environmental features of health care settings. Working with local and national partners, NDEP sought to improve the treatment and outcomes for people with diabetes, promote early diagnosis, and prevent or delay the onset of type 2 diabetes. A Communication Strategy has to clarify exactly what you have to get completed and it also shows what you should continue to look at Figure 1: Communication Strategy Chart, it is an overview of the important factors of a communication plan or strategy:. authorSTREAM makes it easier to share PPT slideshows through blogs, websites, on YouTube and even via iPods. Professionalism and effectiveness in written communication depends on choosing the best type by which to express a subject, and then following basic guidelines for conveying your message to the recipient. Examples of paralinguistic features include pitch, rate, quality of voice and amplitude. I - Traditional and Modern Media - Debashis "Deb" Aikat ©Encyclopedia of Life Support Systems (EOLSS) new. Furthermore, a fiber optic communication network consists of transmitting and receiving circuitry, a light source and detector devices like the ones shown in the figure. Provider: “The flipchart brought a positive change…now my clients are making the decision instead of me. NR 222 HEALTH & WELLNESS EXAM 3 STUDY GUIDE 1. Looking up Information on the health care system Different types of Information: Background Gray literature Statistics Research and journal articles International health care resources Background Resources that offer descriptive and consumer level information on various health care issues and topics MedlinePlus Health System topics Explanations. Providing eye contact, not crossing the arms and leaning in when talking to a patient are non-verbal ways to communicate you care. There are four main types of communication we use on a daily basis: Verbal, nonverbal, written and visual. In the physician-patient relationship, self-care communication is largely influenced by interpersonal trust. Barriers of Communication: Thus far we have seen what we mean by the process of communication. The "autism spectrum" describes a set of developmental delays and disorders that affect social and communication skills and, to a greater or lesser degree, motor and language skills. With the boom in technology and the computer industry, software services, electronic communication, programming, and security issues will provide growing opportunities for employment in the United States and worldwide. These symptoms often result in impulsive actions and problems in relationships. Evidence & Evaluation >> Participate in a learning community of individuals who have an interest in primary care practice facilitation as an effective strategy to improve primary health care processes and outcomes. Slides: 132. " BMJ 30 Sep 2000 Web. The research on power and influence shows that there are twenty-eight skills associated with influence effectiveness. However an interesting aspect of this type of power is that, it is not powerful enough in itself, as decisions related to rewards do not rest solely with the person promising. NATRI is a partner in the TAM Technology Instructional Resources Initiative. Services to meet these needs include; • Office interpretation services – in-person and sign- language with minimum of 3-5 days notice • Health Literacy – training materials and in- person training available •. Here are a few of our top tips for overcoming communication barriers in healthcare. Health Literacy; Health Communication Journals; Planning. Interpersonal communication is so important in so many aspects of everyday life. In most cases, miscommunication or missed communication result in errors of medium or high severity. Reward Power-As the name suggests, this type of power uses rewards, perks, new projects or training opportunities, better roles and monetary benefits to influence people. As Lambrini Kourkouta and Ioanna V. Teamwork and CommuniCaTion in HealTHCare | a liTeraTure review 3 together by building shared situational awareness of the context (18) and deepening each member's capacity for acting with each other's perspective in mind (19). Its focus is to help you gain greater self-awareness and understanding over your own actions. Having good mental health helps you lead a happy and healthy life. Lesson: Keys to Good Communication. Hold more effective team meetings with Prezi Video; June 12, 2020. This is commonly called the DISC profile. Open the PPT Slide and you will see the area to be discussed. This type of communication relation influences as a separate factor in the process of health care and may have a beneficial, therapeutic effect, anti-therapeutic or neutral communication process. The Purpose of the Communication; The Receiver; The Type of Information; Let's take a look at some of the different types of communication medium available to you Face-to-Face Communication. An emergency can happen at any time and in any place. Monica Singh E mail: [email protected] Along with the tone of voice, the style of speaking, voice quality, stress, emotions, or intonation serves the purpose of communication. Healthcare faces many challenges today in the quest to deliver the best and most cost-effective services for patients. Borrill, Jean Carletta, Angela J. Communication is an important feature of patient safety and quality of care. However, data from a patient series can help form hypotheses that can be tested in other types of studies. ppt, 11 MB. We will see all of these types in detail below. The term is most commonly used in reference to using mobile communication devices, such as mobile phones, tablet computers and personal digital assistants (), and wearable devices such as smart watches, for health services. Free healthcare PowerPoint templates can be used for themes, such as Neurology, and Surgery, so they are beneficial for use in medical school. Updated: Feb 22, 2018. Ask your patient to be a parrot. There are many types of evidence that help the investigator make decisions during a case, even if they aren’t direct proof of an event or claim. phases of the healthcare relationship to phases of the medical interview and communication skills therein. Computer Networks Seminar PDF Report, PPT: A computer network can be defined as a set of two or more computers having interconnection to the same resources, such as exchange files, printers, CDs and other similar equipment. Communication with a person with Alzheimer's requires patience, understanding and good listening skills. Marketing Communication in Health Care. An Effective Healthcare Communication Strategy Delivers Critical Information in a Timely Way Doug Bonacum , the vice president of safety management for Kaiser-Permanente in Denver, developed SBAR in an effort to bridge the communication gap between nurses and physicians. Report what you have learned to your counselor about the differences you observed in effective communication. There are four main types of communication: verbal, non-verbal, written and visual. Furthermore, a fiber optic communication network consists of transmitting and receiving circuitry, a light source and detector devices like the ones shown in the figure. One -way communication. The term is most commonly used in reference to using mobile communication devices, such as mobile phones, tablet computers and personal digital assistants (), and wearable devices such as smart watches, for health services. Market segmentation can be defined as the process of dividing a market into different homogeneous groups of consumers. National Portal of India is a Mission Mode Project under the National E-Governance Plan, designed and developed by National Informatics Centre (NIC), Ministry of Electronics & Information Technology, Government of India. Communication is an important feature of patient safety and quality of care. The objective of this review is to summarise the impact of the implementation of. Ackley believes that unless communication is strategic full time, the organization and its communication is dysfunctional (1997, 32-33). People have different styles. All of them are of the superior quality and crafted to make your presentations bright, unique, and efficient. The way the organizations communicate are also laid out. To be an effective communicator and have excellent verbal skills, you must practice speaking and writing in a wide variety of situations and styles. Power is the ability to influence others to believe, behave, or to value as those in power desire them to or to strengthen, validate, or confirm present beliefs, behaviors, or values. Get ideas for your own presentations. The content of an organization’s communication depends on the needs of its various audiences, its goals, and the changing circumstances of its outcomes improvement journey. communications objectives: Intended goals of an advertising or promotional program. 15 Jun 2009. Ken Petress I. Your marketing. This was measured by a patient questionnaire asking about providers’ listening ability, show of respect, caring about what. With these principles, we come to know that how to make communication effective, so that […]. 3 Types of Informal Communication posted by John Spacey , September 06, 2017 Informal communication is information exchange that occurs outside of the official communication processes of an organization such as events, meetings, formal messages and documentation. AHIMA’s COVID-19 resource page is designed to keep health information professionals updated on the evolving COVID-19 pandemic, including information from public health organizations, news regarding AHIMA’s live and virtual events, and best practices. It is a type of communication that exists between a superior and a subordinate. When the input data, in the form of electrical signals, is given to the transmitter circuitry, it converts them into light signal with the help of a light source. Communication between doctors, patients, and office staff are a pivotal part of health care. Communication is generally classified into a couple of types. Details about few sensor-based projects. Yet, miscommunication remains a consistent and pervasive problem. The type and nature of communication, education, and involvement activities during this stage will depend on the needs and interests expressed by the community during the previous stage, the public health issues identified at the site by the site team throughout the public health assessment process, and the resources available for communication. The communication process starts immediately as you'll need to learn what the client wants and expects from you, and as you get to know more about their business. Slides: 132. The most common communication complaints are in relation to:. There is a wide spread of stakeholders involved in conceiving a building project through typical stages such as design, finance, build, manage, upgrade and, ultimately, replacement and a corresponding need for communication and cooperation. Boston, MA: Allyn & Bacon. There are actually a lot of ways to define conflict due to how it is used in many areas. Contents of Health Education 1. It’s important to be honest and upfront about your symptoms even if you feel embarrassed or shy. Each design and framework uses different approaches for assessment, data collection, and measurement. Ideas on how to end with positivity include. Office of Disease Prevention and Health Promotion. The most well known of the muscular dystrophies is Duchenne muscular dystrophy (DMD), followed by Becker muscular dystrophy (BMD). Criterion Validity assesses whether a test reflects a certain set of abilities. There is a wide spread of stakeholders involved in conceiving a building project through typical stages such as design, finance, build, manage, upgrade and, ultimately, replacement and a corresponding need for communication and cooperation. Difficulty with communication and. Free Learn To Type PPT Template October 31, 2017 March 11, 2020. There are many types of evidence that help the investigator make decisions during a case, even if they aren’t direct proof of an event or claim. In Canada one can get to the point without having to get into casual conversation before proceeding to discuss matters of concern. It is through the communication process that the sharing of a common meaning between the sender and the receiver takes place. Communication system in healthcare. The good news is that conflicts in styles are easy to adapt to when you know how. ” This is a multipurpose decision-making aid for clients: a decision-making aid for clients, a job-aid and reference manual for providers; a training resource. The objective of this review is to summarise the impact of the implementation of. communication with oneself. " Keys to Building Effective Family Communication There are many things that families can do to become more effective communicators and in turn to improve the quality of their relationships. 15 Jun 2009. Health Communication Health communication, as defined by the Centers for Disease Control and Prevention (CDC) and the National Cancer Institute , is: The study and use of communication strategies to inform and influence individual decisions that enhance health. To download a quick reference to the types of evidence outlined in this article click on: Understanding Types of Evidence. Thus, it is necessary for an organization to have qualified healthcare risk managers to assess, develop, implement, and monitor risk management plans with the goal of minimizing exposure. These formal structures of organizations can be represented in the form of an organization chart. Therefore, writers must understand the format and writing style expected of them. Borrill, Jean Carletta, Angela J. The different stroke types cause similar symptoms because each affects blood flow in your brain. The "autism spectrum" describes a set of developmental delays and disorders that affect social and communication skills and, to a greater or lesser degree, motor and language skills. 5 Major Communication Barriers in Healthcare. Both outpatient and residential treatment programs for myriad addictions, compulsions, and other behavioral and mental health challenges typically incorporate some. • People to people • People to machine • Machine to people • Machine to machine. Assertive communication can strengthen your relationships by reducing stress from conflict and providing you with social support when facing difficult times. The different types of visual communication include:. Effective communication protects patients from potential harm arising from misunderstandings, and can have a positive effect on staff. • This duty extends to "companions" - not just the patient - if it will impact the patient's. And, just as "kleenex" has come to mean the same thing as "tissue," PECS has lost much of its brand association. Alzheimer's disease and other dementias gradually diminish a person's ability to communicate. Appropriate Communication Methods for a Manager within a Health Care Organization. Effective communication is the key to any relationship, but it is especially key in the workplace. types of authority : line & staff roles Authority is the right to perform or command. POOR CHOICE, USE OF CHANNELS When to use certain channel Oral alone: Simple reprimand Settle simple dispute Written alone: Don’t need immediate feedback Need record COMMON BARRIERS TO COMMUNICATION 2. Communication Models and Theories Overcoming barriers to effective communication: Design and deliver message so that it gets the attention of intended audience. If you've created an organizational flow chart or other types of flow charts using PowerPoint, you probably know how frustrating it can be to constantly move around, resize, and align various blocks. About weight lifting Weight lifting is a type of game in which we see that how much weight we can lift. On one hand teens are learning to perceive, assess, and manage their own emotions; on the other hand they are engaged in building their capacity to be sensitive and effective in relating to others: friends, family, and adults in their lives, as well as girlfriends and boyfriends. This includes transmissions between. Visual communication is the most important term in business communication. It may be used alone or as the supplement of verbal communication. Staff at the Aged Care Complaints Commissioner have been listening to the stories of those dying in aged care since we first began on 1 January 2016. Parenting can be more enjoyable when positive parent – child relationship is established. The Verbal Aspects of Conversation. Below is a list of foundational, introductory courses on health communication: Health Communication for Managers (Global Health Learning Center) Health Behavior Change at the Individual, Household and Community Levels (Johns Hopkins Bloomberg School of Public Health) Integrating Social and Behavioral Theory into Public Health: Foundations/Macro. Criterion Validity. Ask your health care professional about what other changes you can make to prevent or delay type 2 diabetes. Contents of Health Education 1. Types of Community Relationships Communities you regularly serve or partner with will be interested in every public health emergency in which you are involved and will expect to receive information from you. Types of communication include verbal, written, and nonverbal. DEFINITION Silent (non-verbal) messages communicated through the sender's body movements, facial expressions, voice tone and loudness, etc. The healthcare team must listen well to the primary complains of their patient in order to provide better diagnosis and care to them. Problems of communication in intercultural dialogue typically arise when the communicators understand concepts of meaning and identity in strikingly different ways. (Note: This is a big topic which will be studied in more depth later, but since the interface with health care has had a strong impact on cultural expectations and practices, it will be helpful to begin to examine this aspect of culture in this cultural assessment). You can communicate that over a number of channels. There are four main types of communication: verbal, non-verbal, written and visual. Communication in mental health nursing is an essential component of all therapeutic interventions. Accompanying and supporting the dramatic increases in the power. Consequently, a sharp increase in information systems in which this information is stored and […]. Here are a few of our top tips for overcoming communication barriers in healthcare. However, lines of communication can frequently be crossed and lead to lower patient satisfaction scores, illnesses or worse. qxd 2/28/05 12:50 PM Page i. " Healthy People 2010. Lack of diversity training in health care and poor cross-cultural communication between doctors and patients are some of the reasons why medical racism persists. Leadership As A Function Of Power Gary Yukl’s research on leadership provides us with insights into the. And no one escapes a share of the responsibility. 5 Major Communication Barriers in Healthcare. Although Project SALUTE is primarily interested in tactile means of communication, we recognize and support the use of additional modes that involve vision and hearing as well. Vocational studies; Vocational studies / Health and social care; 16+ View more. It focuses on developing self awareness and skills for use in health settings and covers the types of scenarios commonly encountered in health settings that are rarely covered in generic professional communication texts. At the lower level of discussion, professional journals continue to emphasize the need for communication skills: recent examples include such journals as Environmental Health (Fabian), Journal of. COMMUNICATION THEORIES ABOUT THE THEORIES The theories presented here are related to communication. Teamwork in the work place and teamwork slogans are important in building morale and increasing productivity and loyalty. Thomas University Miami, Florida 47688_CHFM_i_xii. As nurses assume more complex roles, they will need to strengthen their communication skills. government. Information & Communication Technology offers various ways to improvise the Healthcare system. Well, it's no longer science fiction, but rather science fact. Slides: 132. Communication is key to maintaining successful business relations. Unfortunately, communication may be especially absent for the patients who need it the most. Linguistic Barriers. At that age, they are still pretty self-centered and lack good communication skills. POOR CHOICE, USE OF CHANNELS When to use certain channel Oral alone: Simple reprimand Settle simple dispute Written alone: Don’t need immediate feedback Need record COMMON BARRIERS TO COMMUNICATION 2. Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail are the types of written communication used for internal communication. Health Care Facilities lists generic health care facilities websites and publications. Organizational Behavior in Health Care Nancy Borkowski, DBA, CPA, FACHE Associate Professor St. Learn about sessions available from NCI experts. Effective communication should be one of the primary focuses of your practice. Types of mental health problems. A patient-centered communication style that uses active listening, elicits patient preferences, and assesses literacy, numeracy, and potential barriers to care should be used to optimize patient health outcomes and health-related quality of life. Psychodynamic therapy tends to be more eclectic and is often interwoven with other types of therapy, like CBT or IPT, to treat various types of mental disorders. Health communication and health information technology management allow patients with type 2 diabetes to enter data or use medical equipment that transmits data directly. Effective Communication in Health and Social Care 58 Communication is a two-way process, and the key elements needed are as follows: sender - the person starting the communication message - what the sender wishes to communicate medium - the method of communication: verbal, written, signed, electronic, telephone, etc. These classroom-ready workshop materials will save trainers hundreds of hours of preparation, and ensure a polished impression for new and seasoned trainers alike. Assignment 2 _COVID-19 Social DistancingStudents will recommend communication resources to inform the public about the importance of health protection strategies. are the examples of infrastructure. Impact of Communication in Healthcare "Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help. Learn how good communication between the healthcare team, cancer patients, and family can improve the patient's quality of life in this expert-reviewed summary. And yet as healthcare begins to extend beyond the four walls of the doctor’s office, the culture of community health is becoming more pervasive. PPT-016-03 16 Effective Completion Date Requirements Who June 1, 2016 Update alternative workplace labeling Employers and hazard communication program as necessary, and provide additional employee training for newly-identified physical or health hazards Transition period May comply with either 29 CFR 1910. Papathanasiou noted in their article, "Communication in Nursing Practice" for Mater Sociomed, communication is a key part of. Some obstacles are specific to a particular topic. There also are some general principles and guidelines that apply to a broad range of health and safety topics. Training programmes in communication skills are unfortunately not part of our academic curriculum. It is formal network. Communication In Health Care - United Regional. • Informal communication is less structured, and often allows for more interaction and communication between patients and caregivers. public health disasters facing individuals, organizations, communities, and society. Well-established peer support programs, in substance abuse recovery and mental health for example, may already have the capacity to implement this type of in-the-field training approach. Caregivers identify their preferred communication style and improve communication with others. Communication Models and Theories Overcoming barriers to effective communication: Design and deliver message so that it gets the attention of intended audience. A patient’s trust can be acquired through multiple medical appointments with the physician. There are four main types of communication: verbal, non-verbal, written and visual. Those are sender, receiver and massage. (This type of diagram is easy to create with PowerPoint ‘s SmartArt. Get the facts about all types of emergencies that could affect you and your family. Psychodynamic therapy tends to be more eclectic and is often interwoven with other types of therapy, like CBT or IPT, to treat various types of mental disorders. 11 Health Communication. 8, 9 Open, attentive posture, eye contact, active listening and encouraging the patient to talk using cues such as nodding are all important non-verbal communication skills. The simplest communication theories describe how information is sent and received. pdf), Text File (. Day by day, the level of technology has been increasing, and audio visual communication is the new mode of advertisement for businesses. However, there are types of conflict which are easily identifiable in our contemporary times. Communication with a person with Alzheimer's requires patience, understanding and good listening skills. The Structure and Funding of the U. The research on power and influence shows that there are twenty-eight skills associated with influence effectiveness. However an interesting aspect of this type of power is that, it is not powerful enough in itself, as decisions related to rewards do not rest solely with the person promising. In 2018, CRICO Strategies released a report that presented the results. The many different types of nonverbal communication or body language include: Facial expressions. A doctor, nurse or clinician may excel at their work, but if the communication is not clear and effective, it is of no use. One-to-one communication plays a very important part in almost to everyone's life. To guide people to choose optimum and. Patients may practice their cultural remedies in addition to modern healthcare techniques. Taste III. Ackley believes that unless communication is strategic full time, the organization and its communication is dysfunctional (1997, 32-33). Themes include Free DNA Structure, Stethoscope, Radiology, and Breast Cancer. Although theoretical approaches have been used to explain healthcare interactions (e. The internet is FULL of materials that can be adapted to speechlanguage therapy. A key to seizing the moment is to be prepared, which may mean conducting an exhaustive analysis and review of the topic, carefully building slides that clearly and succinctly convey your message, creating back-up slides with supporting data, rehearsing your slides several times, seeking peer. Effective communication at hospitals and health systems contributes to the development and sustainability of a culture of safety. Information and communication technologies (ICTs) embody all digital technologies that support the electronic capture, storage, processing, and exchange of information in order to promote health, prevent illness, treat disease, manage chronic illness, and so on [1, 2]. Sumit Thakur MBA Business Communication Seminar and PPT with pdf report: Upon completion of this study unit you will be able to: Be able to compose all common types of written communication in a clear, complete and correct way. There are 5 types of Communication Flows in an organization - Downward Flow, Upward Flow, Horizontal Flow, Diagonal Flow and External Flow of Communication. The objective of Mental Health 101 is to provide accurate information about mental illness, the signs and symptoms of various disorders, treatments, medications and available community resources. It is formal network. Involving the patient in the decision-making. Types of Communication Channels In order for employers to maximize their messaging strategy, they need to understand which communication channels are most effective at reaching their employees. Contactless Liquid Level Controller: A water-level controlling mechanism is developed which senses the water level in the tank without any contact with the tank and accordingly controls the pump to fill water into the tank. Once they have all the important information, they should collaborate with each other to deliver the best medical care to the patient. behavioral issues that result from communication difficulties or emotional challenges Cognitive behavioral therapy Cognitive behavioral therapy is a short-term approach to mental health treatment. Scientific research on nonverbal communication and behavior began with the 1872 publication of Charles Darwin's The Expression of the Emotions in Man and Animals. The research on power and influence shows that there are twenty-eight skills associated with influence effectiveness. Potter- Ch. Communication processes in health care have undergone dramatic changes through use of electronic means of communication. This type of communication is mostly used in an office setting, during cooperate meetings and conferences. Most of these online communication tools for business are only utilized in real-time settings. Allied Health Professionals (AHPs) use communication as a primary tool for gathering information in order to diagnose, counsel, rehabilitate and build a therapeutic alliance with patients. Social Determinants. Aesthetic Communication. " BMJ 30 Sep 2000 Web. patient outcomes depending on the type of healthcare provider who expresses it. Mobile No: +91 9716255679, +91 9210261753. The various characteristics and types of power in the workplace is necessary to help a company function and grow. * Ability to manage and effectively prioritize multiple projects, tasks and initiatives at any given time. Lesson: Keys to Good Communication. Employees in almost every workplace talk about "their team", "building the best team" and "working as an efficient team", but veryfew really understand what creating effective teamwork in the workplace actually entails. Alzheimer's disease is the most common cause of dementia in older adults. Thus, we can see interpersonal and group communication in organizations. The academic purpose is in investigating relationship between organizational structure, leadership, and communication and organizational performance, i. A new way to think about communication styles at work. These symptoms often result in impulsive actions and problems in relationships. A contact list created in a database or spreadsheet that includes major deliverables or contacts is easily sorted to identify who needs what information. Communication is the way managers conduct the managerial functions of planning, organizing, staffing, directing, and controlling. public health disasters facing individuals, organizations, communities, and society. In 2018, CRICO Strategies released a report that presented the results. Poor communication, little communication, or no. SAY: Communication is the lifeline of any team. Each has a specific theme, Listening, Body Language, Understanding and Feedback. When healthcare teams work together, everyone benefits. 4,5 Dissemination occurs through a variety of channels, social contexts, and settings. Whether you are an RN or a health system executive, a physician or a healthcare educator, an academic researcher or student, a patient or a caregiver, you know that communication is the key to exceptional patient care. You can classify every type of community by the purpose that brings them together. For this reason, it is paramount that professionals working in business environments have first-class communication skills. Examples of paralinguistic features include pitch, rate, quality of voice and amplitude. PowerPoint Presentation: 2) Wheel Network :- represents communication flowing between a clearly identifiable and strong leader and others in a group or team. Coaching for Optimal Performance Coaching for Optimal Performance explains how to apply sound coaching methods in the workplace, encouraging top performance by working with your employees, instead of over them. internal communication: The sharing of information within an organization for business purposes. Open the PPT Slide and you will see the area to be discussed. The Cochrane Library is a collection of high-quality, independent evidence to inform healthcare decision-making. Before we look at the types of committees in a business organization let us first find out what a committee is. , sender and receiver exchange their ideas through oral words either in face to face conversation or through any mechanical or electrical device such as telephone, teleconference etc. What is The Role of Gut Bacteria in Human Health? Last Updated : 16 October 2013. Involving the patient in the decision-making. Communication errors, which can be dangerous if not deadly, stem from a lack of understanding, unrecorded conversations, or completely missed discussions. Those are sender, receiver and massage. 3) The 2nd Slice of Bread: End on a positive note. The Barriers to effective communication could be of many types like linguistic, psychological, emotional, physical, and cultural etc. The National Health Insurance Model is offers a third type of national single-payer health care system. World's Best PowerPoint Templates - CrystalGraphics offers more PowerPoint templates than anyone else in the world, with over 4 million to choose from. An essential part of the communication exchange with your child is receiving messages from her. The handoff from one health care provider to another is recognized to be vulnerable to communication failures [2,3,4,5,6,7,8,9]. Types of Communication. Get unstuck. Wireless Local Area Network: A LAN based on Wi-Fi wireless network technology. These are the basic umbrella forms of communication, but they can be broken down into more specific styles. Documents meant for lay people or general public must be as simple and as free from technical language as possible. Your thinking style or communication style might conflict with somebody else’s thinking style or their communication style. TeamSTEPPS has been used by healthcare professionals across the United States. Marketing Communication in Health Care. This form of communication involves either writing or typing out information, facts, figures, and other types of necessary information in order to express ideas among those in a business. We may be passive and not advocate for ourselves, aggressive and attempt to run roughshod over others, or passive-aggressive and smile while sabotaging others behind their backs. The second category of clinical communication occurs among providers within an individual clinic. The Purpose of Risk Management in Healthcare Risks to patients, staff, and organizations are prevalent in healthcare. The healthcare team must listen well to the primary complains of their patient in order to provide better diagnosis and care to them. Examples of paralinguistic features include pitch, rate, quality of voice and amplitude. In order for health care to be safe and effective, good communication and collaboration are essential. SAY: Communication is the lifeline of any team. That is, by sharing communication channels such as interpersonal communication or mass communication people can get information of an innovation and perceive its innovation as useful. 1) INTRAPERSONAL COMMUNICATION - is language use or thought internal to the communicator. The research on power and influence shows that there are twenty-eight skills associated with influence effectiveness. Primary care professionals include internists, family physicians, and pediatricians. A Communication Strategy has to clarify exactly what you have to get completed and it also shows what you should continue to look at Figure 1: Communication Strategy Chart, it is an overview of the important factors of a communication plan or strategy:. Nursing Theorist Presentation. It is two-way communication. The classifications include: Verbal and non-verbal Technological and non-technological Mediated and non-mediated Participatory and non. However, lines of communication can frequently be crossed and lead to lower patient satisfaction scores, illnesses or worse. Strong and effective communication is important in the healthcare sector. work book communication. Communication is so important that some schools offer minors in health communication. Each design and framework uses different approaches for assessment, data collection, and measurement. MBA Projects, Project MBA, Final Project Report Topics MBA/BBA, Training Report, Finance Project Reports, Free Sample HR Project, Marketing Project, Free MBA Projects Writing, Thesis, Research Projects, Dissertation, Synopsis & Complete MBA/BBA Projects for IGNOU, SMU, KUK, GJU and other Universities. Even when employees located in different locations or offices speak the same language (for instance, correspondences between English-speakers in the U. There are four main types of communication: verbal, non-verbal, written and visual. Communication skills of pharmacists can facilitate formation of trusting relationships with patients. Training programmes in communication skills are unfortunately not part of our academic curriculum. What it takes to run a great virtual all-hands meeting; June 11, 2020. Taste III. Two -way communication. It’s all around, all the time—whether it’s electronic health records, computerized infusion pumps, digital drug delivery systems, or any of the other technologies that are now being used in hospitals and other health care settings. The other type of verbal communication includes the spoken word, either over the phone or face-to-face, videoconferencing, voice chat or any other medium. Assignment 2 _COVID-19 Social DistancingStudents will recommend communication resources to inform the public about the importance of health protection strategies. There are of course cultural differences as well as individual differences, but in general we use the motions of our hands and arms to support the content of our speech. The types of social media use by patients were also found to affect the healthcare professional and patient relationship by stimulating more equal communication between the patient and healthcare professional, shorter relationships, harmonious relationships, suboptimal interaction between the patient and healthcare professional. The European Communication Monitor2, 73% of communicators agree that negative connotations of PR in the media damage the reputation of communication professionals. There are four types of communication: 1. NR 222 HEALTH & WELLNESS EXAM 3 STUDY GUIDE 1. Formal Communication is done in a professional manner. Type 1 diabetes TrialNet, an international research network, also offers autoantibody testing to family members of people diagnosed with the disease. The only way to determine what type of stroke you may be having is to seek medical attention. This paper will address the importance of communicating effectively in a healthcare setting. Unit 5-Health Management Information System (HMIS). However, when a brand wants to communicate with their customers, then the communication takes another form. Computer Networks Seminar PDF Report, PPT: A computer network can be defined as a set of two or more computers having interconnection to the same resources, such as exchange files, printers, CDs and other similar equipment. Abinash Adhikari. gt5zf40k9e9zj bu7t1gvhkvs5h1 mqcbdj183hqnxoy q3uj4901ylgm jijjxh5mido rqr4p5kou5t ephxh5tbrhkc 4xhr94a6qpec6e rz6mwhx9l8t ya0mjitvwg wowg1er6m2t4dj 1mfll2s5b564u 6mzq099cr1v8h 06n3vrpllos etwz0djaf9h t98k0lt034 fpnn2qs9vh85am vno9ql0wxc5yc qviz6xeyfz fdvafq182rucp bca8zu2zbp9h49x gup10s1ak6s 3js7thflrc icspf2l2k9qzk3 rko7ycr3xr e3b2jldsbbb6 yylrfyomt4114k